Our Solution Architect Emil Vakhitov shares his perspective in a video Q&A, addressing the key questions teams typically have about this type of support based on his extensive hands-on project experience.
Hypercare's efficiency lies in its flexibility - we shape it around what the client's team needs at each stage of their process mining journey. This could involve training business users, building custom transformations, or navigating a platform switch. Our focus remains on strengthening internal capabilities rather than creating dependencies.
These engagements often evolve into long-term partnerships where we witness meaningful transformations in how teams approach their processes. It's rewarding to see organizations build lasting process excellence capabilities.
